Refund & Cancellation Policy

01Payment Terms

ZYVORA LLC packages are billed as a single, one-time, flat-fee payment for the defined scope of work — there is no subscription and no recurring charge. Full payment is due before work begins on a Starter or Growth Ledger package.

For Professional Ledger and Premium Ledger packages, a 50% deposit to begin the project and the remaining balance due upon delivery may be arranged at the time you engage our services.

02Cancellations

You may cancel a project at any time by contacting our team by phone or email. How a cancellation is handled depends on how much work has already been completed:

• Before work begins: a cancellation submitted before ZYVORA LLC has started any work on your project is eligible for a full refund.
• After work begins: a cancellation submitted once work is underway will be billed for the portion of the package completed, with any remaining, unearned balance refunded.

03Refunds

Because each package is a defined, one-time deliverable, payment for work that has already been completed and delivered is generally non-refundable.

Exceptions may be made at ZYVORA LLC's discretion in cases such as:

• A duplicate or accidental charge;
• A billing error on our part, such as being charged for a package tier you did not agree to;
• Cancellation submitted before any work has begun on your project.

Approved refunds are issued to the original payment method within 10 business days.

04Project Scope & Changes

If, once we begin your project, your actual transaction volume, account count, or payroll headcount exceeds the package you selected, we will pause and quote the added cost of moving to the appropriate tier before continuing. If you choose not to proceed with the higher tier, we will deliver the work completed within your original package scope and refund any unearned portion of your payment.

05Revisions & Delivery

Each package includes one round of corrections if an error is found in the delivered work within 14 days of completion, at no added cost. Corrections needed because of inaccurate or incomplete information provided by the client may be billed separately.

06Non-Payment

If a deposit or final balance payment fails or is not received, we will attempt to contact you to resolve the issue. Work on a project may be paused, and final deliverables withheld, until payment is made current.

07Records After Project Completion

Once your project is paid in full, we will deliver your completed bookkeeping records, reports, and payroll setup access to you. Some records may be retained by ZYVORA LLC for a period after delivery to meet recordkeeping obligations, consistent with our Privacy Policy.

08How to Cancel or Request a Refund

To cancel a project or request a refund, contact our team directly:

ZYVORA LLC
Phone: (763) 329-9513
Email: support@zyvorasolutions.com
1314 44th Ave N, Apt 515, Minneapolis, MN 55412-1354